Free and Express Delivery
Orders placed by Monday to Friday until 5.00 pm go into, will on the very same day by A-Post are dispatched and usually arrive as early as the next working day at your place.
Speed is important to us – we attach great importance to a virtually unbeatable delivery speed.
Saturday delivery
Are you placing your order on Friday and would like to receive your parcel as early as Saturday? No problem!
For orders that by 5.00 pm on Friday To cover this, we offer, for an additional charge of CHF 4.90 one Saturday delivery . According to Swiss Post, delivery will take place between 7 am and 1 pm at the latest on Saturday.
Delivery methods and costs
We offer you free express delivery with the Swiss Post.
Only for very small orders with a Value of goods under CHF 29.– we charge a Minimum quantity surcharge for CHF: 4.90.
Orders to mypost24 collection points are always accompanied by the Swiss Post sent.
Delivery takes place exclusively within Switzerland.
Packaging
We deliver exclusively to plain packaging (usually brown slip-on boxes).
In doing so, we use environmentally friendly filling material as well as recycled cardboard.
Terms and Conditions
By accepting these Terms and Conditions, the customer confirms that they are aged 18 or over, where this is required for the products in question. All products are legal in Switzerland (100%) and can be dispatched without any issues.
Complaints
The customer is obliged to inspect the goods delivered without delay, and at the latest within 5 working days of receipt (in the case of cuttings, within 24 hours of the first delivery attempt), and to report any defects immediately by email (including a photograph) to [email protected] to report. Once this period has expired, returns will no longer be accepted.
Returns
Please use this for returns Return form.
Returns must be sent to us together with this returns form be sent to us. Returns made without prior contact with us will not be processed and shall be deemed to have been delivered. Any warranty claims by the customer are limited to the scope of the manufacturer’s warranty. Returns to goodvibe are at the customer’s expense and risk. The customer must send the goods in their original packaging, complete with all accessories, together with the delivery note and a detailed description of the defects, to the returns address specified by goodvibe.
E-cigarettes and the Vape recycling scheme
Receive a 15-franc voucher for the goodvibe.ch online shop every month by sending us at least 10 e-cigarettes or Vapes items in a single parcel. For e-cigarette/Vape recycling, please use the E-cigarettes/Vape Recycling Form.
Undeliverable or not collected
If the delivery cannot be delivered or is not collected by the customer, a handling fee of CHF 15.- will be charged. The item will only be dispatched again once payment has been received. NovuTrade AG may terminate the contract following a notice of complaint sent by email to the customer, setting a reasonable deadline.
