Free and express shipping
Orders placed by Monday to Friday until 17:00 PM to same day via priority mail sent and usually arrive already on the next working day at your place.
Speed is important to us – we place great value on a virtually unbeatable delivery speed.
Saturday delivery
You order on Friday and want to receive your package on Saturday? No problem!
For orders that on Friday until 17:00 PM to enter, we offer for an additional fee of CHF 5.90 as well as a Saturday delivery
Shipping methods and costs
We offer you free express shipping familiar with the Swiss Post or planer.
Only for very small orders with a Goods value under CHF 29.– Let us raise a Minimum order surcharge of CHF 4.90.
Orders to mypost24 collection points are always with the Swiss Post sent.
Shipping is carried out exclusively within Switzerland.
Packaging
We ship exclusively to neutral packaging (usually brown slipcases).
We use environmentally friendly filling material and recycled cardboard.
Terms
By accepting these Terms and Conditions, the customer confirms that they are at least 18 years old for products where this is required. All products are 100% legal in Switzerland and can be shipped without any problems.
Complaints
The customer is obliged to check the delivered goods immediately, but no later than 5 working days after receipt of the goods (in the case of cuttings within 24 hours after the first delivery attempt) and to notify any defects immediately by email (including photo) [email protected] Report to. After this period, the return is no longer possible.
Returns
Returns must be sent along with us this return form be sent. Returns without prior contact with us will not be processed and are considered delivered. Any warranty claims by the customer are limited to the scope of the manufacturer's warranty. returns to goodvibe are at the expense and risk of the customer. The customer has sent the goods in their original packaging, complete with all accessories and together with the delivery note and a detailed description of the defects to the by goodvibe specified return address in Imprint to send.
Cannot be delivered or cannot be picked up
If the shipment cannot be delivered or is not picked up by the customer, a processing fee of CHF 15 will be charged. The shipment will only be dispatched again after receipt of payment. goodvibe.ch GmbH can terminate the contract after notification of a complaint by email to the customer and setting a reasonable period of time.
